General Principles of QSP
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Purchase of START or PRODUCT package for equipment purchased under
max 2 months - the products participating in the program listed on the site. -
The purchased package for a given product is valid for 3 years.
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Replacement within the QSP program is sent if the repair of the product
will last longer than 5 days (evaluated by the service department). -
During this time it is possible to get a replacement for the time of repair of the equipment.
Method of operation
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Buy a Quadralite product from any store (current participating products
Program):
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Quadralite Atlas
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Quadralite Reporter
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Quadralite Move
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Quadralite Pulse
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Quadralite Pulse Pro X
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Within 2 months of purchasing the above equipment, purchase the START package
(PLN 150) when starting to participate in the program - this cost includes the registration of 1
product included in the QSP program. Every next product can be registered
buy PRODUCT package (30PLN - cost of registering 1 product). -
Complete the registration form on the Quadralite website (at the bottom you will find
form) - https://www.quadralite.pl/qsp#formularz-rejestracyjny -
Send a scan confirming the purchase of the equipment (purchase made up to 2 months max)
and scan of your purchase of START or PRODUCT package to the following e-mail address - qsp@quadralite.eu -
From this point the product is protected for 3 years.
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Send the broken equipment to the service centre and inform about the participation in QSP program by sending full data.
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Service assesses the duration of the repair of the equipment and if the time is estimated at
more than 5 days then sends information about the situation to the following address
qsp@quadralite.eu with the details of the person participating in the QSP program. -
The product is verified as being in compliance with the purchase package and the person
QSP program.Przesłanie umowy do klienta. -
An agreement is made to rent new equipment for the time of repair.
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The contract is sent to the customer.
- Shipment of replacement equipment (not justified from where - service or warehouse)
The replacement equipment is returned 7 days after delivery of the repaired equipment by the service center.
repaired equipment by the service center. - Due to payment processing by Stripe payment system refunds of SEPA payments are possible not earlier than 8 weeks after the payment was made and there is no way for us to issue a refund earlier. All orders paid by SEPA are subject to processing times extended by 3-4 days compared to other payment methods.
Link to QSP program website - https://www.quadralite.pl/qsp
Link to terms and conditions - https://www.quadralite.pl/images/qsp/regu/quadralite-support-program-regulamin.pdf